蘋果專欄:Taiwan Can Help 在曼谷

:thailand: 10 月 21 日,我在曼谷參加由外交部駐泰國代表處,與朱拉隆功大學傳播藝術學院、德國腓特烈·瑙曼基金會(FNF)等單位合辦的「社會創新與公民參與研討會(Conference on Social Innovation and Civic Participation)」。同行除了國發會、外交部、工程會的「開放政府聯絡人」之外,還有資拓宏宇的代表、Cofacts「真的假的」專案共同發起人 Johnson,以及「氣象達人」彭啟明博士。

:children_crossing: 值得注意的是,這場研討會的主要內容,包括臺灣推動聯合國永續發展目標(SDGs)、運用開放資料提升生活品質、反制網路假訊息、拓展公共政策公民參與等等,每項都是政府、企業、公民社群共同協作的成果。換句話說,探討的重點,不僅是「我們做了什麼」,更是「我們怎麼一起做」。

:bulb: 以社會創新為例,我分享了社創中心設置的沿革;過去兩年「總統盃黑客松」卓越團隊處理的社會問題,與落實的永續發展目標;透過開設固定 Office Hour 與舉辦巡迴座談,盡可能減少城鄉資訊落差;以及如何透過「社會創新平台」即時掌握、回應各地社會創新朋友遇到的困難,讓社會創新帶動法規創新。

:studio_microphone: 此外,在代表處的安排下,當天我也接受分別來自泰國公共電視台、朱拉隆功大學、A DAY、Post Today 與 Workpoint 等媒體的密集專訪。顯見臺灣的相關實踐經驗,確實獲得泰國各界的高度關注。

🙋 公民參與的部分,則是由外交部公眾會錢慕賢科長,以及工程會張兆琦專門委員負責簡報。以開放政府四大元素「透明、參與、課責、涵容」開場,依序說明國發會公共政策網路參與平台(JOIN)的功能,與跨部會開放政府聯絡人制度的運作方式,並以「請求內政部空勤總隊設駐恆春機場」、「報稅軟體難用到爆炸」兩個網路連署案為範例,介紹跨部會開放政府聯絡人與業務單位,如何透過釐清提案人核心訴求;訪談多元利害關係人蒐集周延意見;邀請服務使用者加入協作並參與實際規劃;完整紀錄會議過程與公開具體回應等程序,找出既可行又創新的解法。

:earth_asia: 「Taiwan Can Help」,是政府近年外交的核心訴求。這不只是一句口號,而是有實實在在的經驗與資源可以貢獻國際。很高興在各界的協助下,這次的曼谷行,讓我們有機會再一次印證:Taiwan Can Help。

:thailand: On October 21, I participated in the “Conference on Social Innovation and Civic Participation”, jointly organized by the Taiwanese Ministry of Foreign Affairs’ Representative Office in Thailand, the Faculty of Communication Arts of Chulalongkorn University and the German Friedrich Naumann Foundation (FNF). In addition to the Participation Officers of the National Development Council, Ministry of Foreign Affairs, and the Public Construction Commission, there were also a representative from IISI International, Inc.; Johnson Liang, the co-founder of the Cofacts project; and a meteorologist, Dr. Chi-Ming Peng.

:children_crossing: It is worth noting that the main contents of this seminar include Taiwan’s promotion of the United Nations Sustainable Development Goals (SDGs), the use of open-access materials to improve the quality of life, countering internet disinformation, and expanding citizen participation in public policy, and so on. Every item is the result of cooperation between government, business, and citizen communities. In other words, the focus of the discussion is not just “what we did”, but “how we did it together”.

:bulb: Taking social innovation as an example, I shared the story of the development of the Innovation Center; the social issues dealt with by the winners of the Presidential Hackathon winners of the past two years and the implementation of sustainable development goals; opening up a weekly Office Hour as well as touring town halls, minimizing the information gap between urban and rural areas; and using the “Social Innovation Lab” to really grasp issues immediately by responding to social issues encountered by our friends, and letting social innovations drive regulatory innovation.

:studio_microphone: In addition, thanks to the arrangements of the Representative Office, I took separate and in-depth interviews on the same day with the Thai Public Broadcasting Service, Chulalongkorn University, A DAY, Post Today, and Workpoint. It is readily apparent that Taiwan’s practical experience has received attention from across Thai society.

🙋 The section on citizen participation was presented by the Ministry of Foreign Affair’s Public Affairs section chief, Mr. Qian Muxian, and the Public Construction Commission committee member Mr. Zhang Zhaoqi. The presentation opened with the government’s four key values of “Transparency, Participation, Accountability, and Inclusion”, and then explaining the functions of the NDC Public Policy Network Participation Platform (JOIN), and then continuing to the inter-departmental openings of the government liaison system. “Requesting a National Airborne Service Corps at Hengchun Airport” and “Using Tax-Income Software Leads to Blowups” are two examples of the network process.

:handshake: They introduced the inter-departmental participation officers networks; how to clarify petitioner’ core demands; interviews with multiple stakeholders to collect opinions weekly; inviting service users to join in the process and participate in actual planning, and completing the meeting process and publicly responding to specific procedures to find feasible and innovative solutions.

:earth_asia: “Taiwan Can Help” is the core message of the government in recent years. This is not just a slogan, but a dependable experience and resource that can contribute internationally. With help from all sectors of Taiwan, I’m glad to see that this Bangkok trip proves yet again: Taiwan Can Help.